Who can become a member?
Any adult Indian citizen (18+) with a valid mobile number, bank account, and identity proof can become a member. Foreign residents and NRIs — please contact us directly.
What is the difference between tiers?
Higher tiers (₹100, ₹200) unlock faster eligibility and larger payouts across all categories. The ₹50 tier is our entry-level option. Full matrix on the Programs page.
What happens if I miss a monthly payment?
A short grace period is allowed. Prolonged non-payment may reset your eligibility counter. We send three reminders before any reset — WhatsApp, SMS, and email. Contact us immediately if you face a hardship.
Can I change my membership tier?
Yes — you can upgrade or downgrade anytime from your dashboard. Upgrade takes effect from your next billing cycle. Downgrade may restart your eligibility counter for some categories. Full rules in the member agreement.
How long does approval take?
Typically 5-7 working days after all documents are received. Urgent medical cases may be fast-tracked (24-48 hours) at admin discretion. You can check status real-time on your dashboard.
What documents do I need for each category?
Each program has specific requirements. See the Programs page for the full list — typically: ID proof, bank details, and category-specific documents (marriage card / admission letter / medical report / death certificate).
How does the referral program work?
Every member has a unique referral code. Share it with friends and family — when they join and pay their monthly fee, you earn 10% commission for as long as they remain active. Commissions are tracked on your dashboard and paid out monthly.
Is my data safe? How do you protect it?
Yes. We use SSL encryption, secure cloud storage for documents, and never store payment card details on our servers (handled by Razorpay — PCI-DSS compliant). Full details in our Privacy Policy.
Can I withdraw my membership?
Yes — you can exit anytime. Please read our Refund Policy for details on contributions already made. The community fund is mutual-benefit, so contributions typically don't come back as refunds — but you incur no further obligations.
How are campaigns on the Crowdfunding page verified?
Every campaign is admin-reviewed before going live — documents are validated, the member's payment history is checked, and funds are typically disbursed directly to the hospital/vendor where possible, with public receipts posted after disbursal.
How do I contact you if I have an issue?
Easiest: WhatsApp us at +91 7404455669, or use the "Get Support" button at the bottom right of any page. For grievances, see our Grievance Redressal policy.